1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes:

• Account Information: Name, email address, building/unit information
• Package Data: Package tracking information, delivery details, pickup records
• Usage Data: How you interact with our platform, features used, time spent
• Technical Data: IP address, browser type, device information, log files

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our package management services
• Send package notifications and service communications
• Generate usage reports and analytics for building management
• Process billing and manage your account
• Provide customer support and respond to your requests
• Ensure security and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Building Management: We share resident package data with authorized building staff for operational purposes
• Service Providers: We may share data with trusted third-party services that help us operate our platform
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Package tracking data is typically retained for 12 months after pickup for operational and billing purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be processed and stored in Canada or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending an email notification.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@rezanto.com
Address: Rezanto Technologies Inc., Canada

12. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR) in the European Union.